The customer is always right. We know that. But how do you get in front of them without being annoying and what do you ask?
I chatted with Basel Fakhoury, cofounder of User Interviews, the other day and really dove into the customer feedback loop and why it’s important. My biggest takeaway was focusing on the cadence of chats and then what to focus on (build now) versus table for later. I also got a kick out of his JetBlue story.
Check out our conversation below and let me know if you’d like to join the chat.